Privacy policy.

Effective Date: September 8th, 2026 | Last Updated: September 8th, 2026.

1. Introduction

Forward Direction ("Forward Direction," "we," "us," or "our") is a nonprofit organization based in Phoenix, Arizona. We are committed to protecting the privacy of everyone who visits our website, donates to our cause, volunteers with us, or otherwise interacts with our programs and services.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information. By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • Name, email address, mailing address, and phone number

  • Payment and billing information when you make a donation

  • Information submitted through contact forms, volunteer applications, or program registrations

  • Communications you send to us, such as emails or messages

Information Collected Automatically

  • IP address, browser type, and device information

  • Pages visited, time spent on our site, and referring website

  • Cookies and similar tracking technologies (see Section 5)

Information from Third Parties

  • Information from payment processors used to handle donations

  • Information from social media platforms if you interact with our organization through those channels

3. How We Use Your Information

We use the information we collect to:

  • Process and acknowledge donations

  • Communicate with donors, volunteers, and program participants

  • Send newsletters, updates, and information about our programs (with the option to opt out at any time)

  • Improve our website and better understand how it is used

  • Comply with legal, tax, and accounting requirements

  • Respond to inquiries and provide requested information

We do not sell your personal information to third parties.

4. Sharing of Information

We may share your information with:

  • Service providers who help us operate our website, process donations, or send communications (e.g., payment processors, email service providers), under agreements that limit their use of the data

  • Legal authorities if required by law, subpoena, or to protect the rights, property, or safety of Forward Direction or others

  • Successor organizations in the event of a merger, reorganization, or transfer of assets

We do not share your personal information with third parties for their own marketing purposes without your consent.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can set your browser to refuse cookies, but some parts of the site may not function properly as a result.

6. Donations and Payment Information

When you make a donation through our website, your payment information is processed by a secure third-party payment processor. Forward Direction does not store your full credit card or banking details on our own servers.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Your Choices and Rights

You may:

  • Opt out of receiving communications from us at any time by using the unsubscribe link in our emails or contacting us directly

  • Request access to, correction of, or deletion of your personal information, subject to any legal or record-keeping obligations we may have

  • Ask us questions about how your information is used

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us here.